Privacy Policy

1. Introduction

Ecowaste Services, Inc., a California corporation ("Ecowaste," "Ecowaste Solutions," "EWS," "we," "us," or "our"), operates the website located at www.ews-wm.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through the Site. It also describes the rights and choices available to you regarding your personal information.

By using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.

2. Information We Collect

A. Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Submit a service inquiry, quote request, or contact form
• Schedule a pickup or dumpster rental
• Create an account or register on the Site
• Sign up for email or SMS marketing communications
• Apply for employment through the Site
• Communicate with us by phone, email, or chat

The types of information you may provide include: full name, mailing and service address, email address, telephone or mobile number, payment information (processed securely by our payment processors), account credentials, and any other information you choose to include in your communications with us.

B. Information Collected Automatically

When you visit the Site, we and our third-party partners automatically collect certain technical and usage information, including:

• Device and Browser Data: IP address, browser type and version, operating system, device type, unique device identifiers, and mobile network information
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths
• Location Data: General geographic location derived from your IP address (not precise GPS location unless you grant permission)
• Log Data: Server logs recording your interactions with the Site, including error logs and access timestamps

C. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, clear GIFs, and similar technologies to collect data about your browsing activity. Please see Section 5 for a full description of our cookie practices.

D. Information from Third Parties

We may receive information about you from third-party sources, including:

• Advertising and analytics partners (e.g., Google Analytics, Meta/Facebook Pixel)
• Social media platforms when you interact with our content or ads
• Data enrichment providers that supplement our records with publicly available information
• Business partners and referral sources

3. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• Service Delivery: To schedule, fulfill, and manage waste removal and dumpster rental services you request
• Account Management: To create and manage your account, process payments, and send service confirmations
• Customer Support: To respond to inquiries, resolve complaints, and provide assistance
• Communications: To send transactional emails and SMS messages, service updates, and operational notices
• Marketing: To send promotional offers, newsletters, and targeted advertising, where you have opted in or where permitted by law
• Personalization: To tailor content, offers, and advertising to your interests based on your activity on and off the Site
• Analytics and Improvement: To analyze Site usage trends, diagnose technical issues, and improve our services and user experience
• Advertising: To deliver interest-based advertising through platforms such as Google Ads, Meta, and other ad networks, including through retargeting and lookalike audience features
• Safety and Fraud Prevention: To detect, prevent, and investigate fraud, security incidents, and violations of our Terms and Conditions
• Legal Compliance: To comply with applicable federal, state, and local laws, regulations, and legal processes
• Employment: To evaluate job applications and contact applicants
• Business Operations: For internal purposes such as auditing, research, and corporate due diligence

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing use. We may share your information in the following circumstances:

Service Providers. We share information with vendors and service providers who perform functions on our behalf, such as payment processors, cloud hosting providers, email delivery platforms, SMS messaging services, customer support tools, and analytics providers. These parties are contractually required to use your information only to provide services to us.

Advertising and Analytics Partners. We share information with advertising networks and analytics providers (such as Google and Meta) to serve targeted advertisements and measure ad performance. This may include your device identifiers, IP address, and browsing behavior. See Section 6 regarding your opt-out rights.

Affiliates and Subsidiaries. We may share your information with our corporate affiliates and subsidiaries for the purposes described in this Privacy Policy.

Business Transfers. If Ecowaste Services, Inc. undergoes a merger, acquisition, reorganization, or sale of all or substantially all of its assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Site before your information becomes subject to a different privacy policy.

Legal and Regulatory Disclosure. We may disclose your information to law enforcement agencies, courts, regulators, or other governmental authorities when required by applicable law, a court order, or legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of our users, employees, or the public.

With Your Consent. We may share your information for any other purpose with your prior consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze Site usage, and deliver targeted advertising. By using the Site, you consent to our use of cookies as described below.

Third-Party Cookies. Third-party providers such as Google and Meta may place cookies on your device when you visit the Site. We do not control these cookies. Please review those providers' privacy policies for information about their practices.

Do Not Track. Our Site does not currently respond to browser "Do Not Track" (DNT) signals. However, we do honor the Global Privacy Control (GPC) signal as an opt-out of the sale or sharing of personal information for California residents, as required by the CPRA.

Cookie Management. You may control cookies through your browser settings. Note that disabling certain cookies may impair Site functionality. You may also opt out of interest-based advertising cookies using the tools listed in Section 8.

6. Email Communications

We send two types of email communications:

• Transactional Emails: Service confirmations, appointment reminders, invoices, account notices, and responses to your inquiries. These are necessary to provide the services you request and cannot be opted out of while you are a customer.
• Marketing Emails: Promotional offers, newsletters, and service announcements. You will only receive these if you have opted in or where otherwise permitted by applicable law.

Unsubscribing. You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any marketing email or by emailing us at info@ews-wm.com. We process opt-out requests within ten (10) business days. Unsubscribing from marketing emails does not stop transactional communications.

CAN-SPAM. We comply with the federal CAN-SPAM Act. Our commercial emails correctly identify themselves, include our physical address (1812 W. Burbank Blvd, #1018, Burbank, CA 91506), and provide a clear unsubscribe mechanism. We honor all opt-out requests promptly.

We do not sell your email address to third parties for independent marketing use.

7. SMS / Text Message Communications

By providing your mobile number and affirmatively opting in (e.g., checking a consent box on our website or forms), you expressly authorize Ecowaste Services, Inc. to send you recurring automated text messages (SMS/MMS) for service updates, appointment reminders, and marketing promotions.

• Message Frequency: Varies based on your service activity and preferences
• Rates: Standard message and data rates may apply; check with your wireless carrier
• Opt-Out: Reply STOP to any text message at any time. You will receive one final confirmation and no further texts unless you opt back in
• Help: Reply HELP or contact us at info@ews-wm.com for assistance
• Not a Condition of Purchase: Consent to receive text messages is never required to purchase our services

We comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable California laws. Mobile carriers are not liable for delayed or undelivered messages. By opting in, you represent that you are the authorized user of the mobile number provided.

8. Advertising and Opt-Out Rights

We and our advertising partners may use your information to serve you interest-based advertisements on our Site and on third-party websites, apps, and social media platforms (including through retargeting and lookalike audience features).

You may opt out of interest-based advertising using the following tools:

• Digital Advertising Alliance (DAA): aboutads.info/choices
• Network Advertising Initiative (NAI): networkadvertising.org/managing/opt_out.asp
• Google Ad Settings: adssettings.google.com
• Meta Ad Preferences: facebook.com/ads/preferences
• Global Privacy Control (GPC): Enable GPC in a supported browser to automatically signal opt-out of sale/sharing to California-compliant sites, including ours

Opting out of interest-based advertising does not mean you will stop seeing advertisements. You will continue to see generic, non-targeted ads. Opt-out preferences are device and browser specific — you must repeat the process on each browser and device you use.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention periods vary based on the type of information and the purpose for which it was collected:

• Service and Account Data: Retained for the duration of the customer relationship plus a reasonable period thereafter for legal, financial, and operational purposes (typically 3–7 years)
• Marketing and Communication Preferences: Retained until you opt out, and thereafter only as long as needed to honor your opt-out preference
• Technical and Log Data: Typically retained for 12–24 months
• Job Application Data: Retained for the duration of the hiring process and for a reasonable period after, in accordance with applicable employment laws
• Legal Hold Data: Retained as long as required by applicable law or pending litigation

Upon expiration of applicable retention periods, we securely delete or anonymize personal information. Anonymized or aggregated data that cannot reasonably identify you may be retained indefinitely for analytics and business improvement purposes.

10. Security of Your Information

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit (SSL/TLS), access controls, secure storage practices, and vendor security assessments.

However, no security system is impenetrable and no transmission over the internet can be guaranteed to be completely secure. By using the Site and providing information to us, you acknowledge and accept these inherent risks. We are not responsible for unauthorized access to your information resulting from factors beyond our reasonable control.

If we become aware of a security breach that is likely to result in risk to your rights and freedoms, we will notify you and applicable regulators as required by law.

11. Third-Party Websites and Content

The Site may contain links to third-party websites, plug-ins, and applications. Clicking those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

12. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use the Site or submit any personal information. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us at info@ews-wm.com, and we will take steps to delete that information as required by the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

Users between 13 and 18 years of age may only use the Site with the prior consent of a parent or legal guardian, who agrees to these policies on their behalf.

13. Your Privacy Rights and Choices (All Users)

Regardless of your location, you have the following rights with respect to your personal information:

• Access and Portability: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete personal information
• Deletion: You may request deletion of your personal information, subject to certain exceptions (e.g., information needed to complete a transaction, comply with legal obligations, or exercise legal claims)
• Opt-Out of Marketing: You may opt out of marketing emails (Section 6) and SMS messages (Section 7) at any time
• Cookie Controls: You may manage cookies through your browser settings or the opt-out tools in Section 8

To exercise these rights, please contact us using the information in Section 18. We will respond to verifiable requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.

14. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes those rights and explains how to exercise them.

A. Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

B. Purposes for Collection

We collect the categories of personal information listed above for the business and commercial purposes described in Section 3 of this Privacy Policy.

C. Categories of Third Parties with Whom We Share Information

We may disclose personal information to:

• Service providers performing functions on our behalf (payment processors, cloud hosting, email and SMS platforms, customer support tools)
• Advertising and analytics partners (Google, Meta, and similar platforms) for cross-context behavioral advertising and analytics
• Corporate affiliates and subsidiaries
• Law enforcement, courts, and regulatory bodies when required by law
• Prospective acquirers in connection with a merger or business sale

D. Your Rights Under the CCPA / CPRA

• Right to Know: You may request disclosure of: (1) the categories and specific pieces of personal information we collected about you; (2) the categories of sources from which it was collected; (3) the business or commercial purpose for collecting, selling, or sharing it; and (4) the categories of third parties to whom it was disclosed.
• Right to Delete: You may request deletion of personal information we collected from you, subject to certain exceptions (e.g., where needed to complete a transaction, detect security incidents, comply with legal obligations, or exercise other legal rights).
• Right to Correct: You may request correction of inaccurate personal information we maintain about you. (CPRA)
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information and out of the sharing of your personal information for cross-context behavioral advertising. See Section 15.
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information (as defined by CPRA), you have the right to limit our use to only what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
• Shine the Light (Cal. Civ. Code § 1798.83): California residents may also request information about our disclosure of personal information to third parties for their direct marketing purposes during the prior calendar year. To make such a request, contact us at info@ews-wm.com.

E. How to Submit a CCPA / CPRA Request

To exercise your rights, please contact us:

• Email: info@ews-wm.com with the subject line "California Privacy Request"
• Mail: Ecowaste Services, Inc., 1812 W. Burbank Blvd, #1018, Burbank, CA 91506

We will acknowledge your request within 10 business days and respond within 45 calendar days. We may extend the response period by an additional 45 days where reasonably necessary, with prior notice to you. We will verify your identity before processing your request. We will not charge a fee for your first request in any 12-month period; we may charge a reasonable fee for subsequent requests or for requests that are manifestly unfounded or excessive.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We will require written proof of authorization and may verify your identity directly.

15. Do Not Sell or Share My Personal Information

We do not sell personal information for monetary consideration. However, our use of advertising technologies (such as Meta Pixel and Google Ads) may constitute "sharing" of personal information for cross-context behavioral advertising under the CPRA.

California residents may opt out of such sharing at any time using any of the following methods:

• Global Privacy Control (GPC): Enable GPC in a supported browser to automatically send an opt-out signal. We honor GPC signals as required by the CPRA.
• Email Opt-Out: Email info@ews-wm.com with the subject line "Do Not Sell or Share My Information"
• Third-Party Ad Opt-Out Tools: Use the DAA and NAI tools listed in Section 8

Once we receive a verified opt-out request, we will stop sharing your information for cross-context behavioral advertising. Your opt-out preference will be honored going forward and will remain in effect unless you affirmatively authorize sharing again.

16. Users Outside the United States

The Site is operated from the United States and is intended for users located in the United States. If you are accessing the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. Data protection laws in the United States may differ from those in your country. By using the Site, you consent to such transfer. We are not responsible for compliance with non-U.S. data protection laws.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. The updated Privacy Policy will be posted on this page with a revised "Last Modified" date at the top. Where required by law, we will provide more prominent notice of material changes (such as by email or a banner on the Site). Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

18. Contact Us / Data Controller

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us: